Refund Policy

Refund Policy

I. Overview of Refund Policy

  1. Scope of Application: This refund policy applies to all products purchased through our independent website. Customers needing a refund after purchase must follow the provisions of this policy.

  2. Conditions for Refund Application: Customers can apply for a refund under the following circumstances:

  • The product has quality issues or does not match its description.
  • The product was damaged during transportation.
  • The customer needs to return or exchange the product for personal reasons (subject to the return and exchange policy).
  1. Time Limit for Refund Application: Customers should submit a refund application within seven working days after receiving the product. Failure to do so within the specified time frame will be deemed as waiver of the right to a refund.

II. Refund Process

  1. Submitting a Refund Application: After meeting the refund conditions, customers can submit a refund application on our independent website, providing information such as order number, product name, reason for refund, and attaching photos or videos of the product as evidence.

  2. Refund Review: Once we receive the refund application, we will conduct a review. After the review is approved, customers are required to return the product to the designated address as instructed and provide the return shipping tracking number and logistics information.

  3. Refund Processing: Upon receiving the returned product and confirming that it meets the refund conditions, we will refund the amount to the customer's original payment account within seven working days.

III. Important Notes

  1. Return Packaging: When returning products, customers should ensure that the packaging is intact and include all accessories and gifts. Damage to the product due to improper packaging may affect the refund process.

  2. Shipping Costs: For refunds due to quality issues or mismatched product descriptions, we will bear the return shipping costs. For refunds due to personal reasons, customers are responsible for the return shipping costs.

  3. Refund Method: The refund will be returned to the customer's original payment account. Please ensure that the payment account information is accurate to receive the refund promptly.

IV. Contact Information

For any questions or assistance, please contact our customer service team through the following channels:

  • Email: stickerjoydiy@Gmail.com
  • Phone: +8615160337395

Please provide your order number and detailed situation when contacting us for faster service. Thank you for your understanding and support!